Client terms
AVM subscription terms for institutional clients
ValPro serves lenders, credit unions, servicers, and investors under a written subscription agreement rather than a click-through purchase. The agreement follows the structure national AVM providers use — a master agreement, an order form carrying rate and term, and an acceptable use schedule your analysts can actually read. The summary below states the substance of those documents in plain language. The signed agreement controls.
01
How the subscription works
Access is by named user login or by an API token issued to your institution. Both are metered identically. Every search is recorded server-side with the account, the user or token used, the timestamp, the subject address, and the indicated value. That log is the sole basis for your invoice, so every line can be reconciled. Billing is per search at your contracted rate, invoiced monthly in arrears, net thirty days. Terms run twelve months and renew automatically unless either side gives thirty days' notice; either side may also terminate for convenience on sixty days' notice.
02
What you may use a valuation for
Internal business use across your institution: collateral screening, portfolio monitoring, servicing and loss mitigation, quality control, pre-underwriting evaluation, internal audit, and regulatory examination response. You may also deliver a complete, unaltered ValPro report to the borrower or owner of that specific property.
03
What you may not do
You may not resell, syndicate, or redistribute valuations or the underlying sales data outside your organization; use our output to build or train a competing model, index, or dataset; warehouse comparable-sale records apart from the report they came in; present a ValPro estimate as an appraisal; alter or remove any value, confidence rating, or disclosure from a report; re-run a search seeking a more favorable number or ask us to revise a completed value; or share credentials and tokens with anyone outside your authorized users.
04
Who owns what
ValPro and its data licensors retain the model, the platform, the report formats, the methodology, and the licensed data. You retain what you submit and your own internal work product. We may use aggregated, de-identified statistics to test and improve accuracy — never in a form that identifies you or any borrower.
05
AVM quality control rule support
The interagency AVM quality control rule effective October 1, 2025 places the obligation on the mortgage originator or secondary-market issuer, not on the valuation vendor. We build to the rule's five factors and contractually commit to giving you what your own program needs: written model documentation, random-sample review by certified appraisers on staff, back-tested accuracy and directional-bias metrics at least annually, completed vendor due-diligence questionnaires, and cooperation with your examinations at no additional charge. Determining whether a given use is covered, and maintaining your own policies and controls, remains yours.
06
Consumer data, fair lending, and security
A ValPro valuation is property information, not a consumer report under the Fair Credit Reporting Act, and we are not a consumer reporting agency. The model receives only physical characteristics, location geometry, school attendance data, and recorded sale facts — never race, color, religion, national origin, sex, familial status, disability, age, or any proxy for a protected class, and no borrower identity. Do not transmit borrower names or account data to the model. We encrypt data in transit, hash API tokens, log administrative access, and notify you without unreasonable delay of any confirmed security incident affecting your data.
07
Warranties, liability, and indemnity
We perform in a professional and workmanlike manner using licensed data retrieved at the moment of each search, and we maintain the documentation and testing commitments above. Beyond that the model is furnished as is. Neither side is liable for indirect or consequential damages or lost loan revenue, and aggregate liability is capped at the fees paid in the preceding twelve months, excluding payment obligations, misuse of the license, breach of confidentiality, and indemnity claims. We indemnify you for intellectual property claims and our own gross negligence; you indemnify us for use outside the license, for your credit decisions, and for presenting a valuation as an appraisal. We carry general liability, technology errors and omissions, and cyber coverage of at least $1,000,000 each.
08
Governing law
Ohio law governs. Disputes go first to senior management for thirty days, then to the state or federal courts in Trumbull County, Ohio, with a jury waiver. The signed agreement, its order form, and the acceptable use schedule are the entire agreement between us.
What the order form leaves open
Rate per search, any monthly minimum and the searches it includes, seat and token counts, record retention period, and any insurance limits above ours are blanks completed per client. Nothing about the model, the metering, or the compliance commitments changes with volume.
A ValPro estimate is a statistical opinion of value. It is not an appraisal. An appraisal by a licensed appraiser may be required for some federally related transactions. This page and the downloadable agreement are commercial forms, not legal advice; each party should have counsel review before execution.